With systems integration high on the agenda for many companies, wide format products are increasingly becoming just one component within larger and ever more complex corporate-wide strategies. This has an impact on the kind of technical support required for wide format systems: you need confident, joined-up problem solving from support staff who know the bigger picture and can address the full spectrum of technical issues in complex integrated environments.
Permanently manned software helpdesk
Short timescale for phone fix or site visit
Relevant hardware equipment on hand for online testing
Driver download area on website
Network specialists
Database specialists
KIP were pioneers of wide format digital printing and copying and for more than 15 years have built an enviable reputation of being at the leading edge of design and product innovation. This experience follows through to our software support people who have an important role to play in the development of our product.
As someone once said even Bill Gates does not design perfect software, but good software evolves as a result of customer input. Our aim at KIP is to ensure that our software and support infrastructure remain at the forefront of the technology.
SPECIALIST SUPPORT IN AN INTEGRATED WORLD
