KIP service management is centrally located and controlled from our Daventry headquarters. KIP have over the past year been rolling our new Service Management System providing live information to all members of the Customer Support Division. Each of our controllers, support personnel, managers and directors has access to:
Live job status
Full customer job history
Automatic call escalation
Customer update recording
Live stock control
PM scheduling
Parts usage
Visual scheduling
Statistical Analysis
Reports and analysis of all data
Our web gateway will shortly be introduced giving customers additional opportunities to log calls order toner or simply monitor the progress of their call via the KIP UK web site.
The web gateway will also be used by our engineers to communicate all aspects of job status, parts used and job history automatically and in real time.
KIP service management is centrally located and controlled from our Daventry headquarters. KIP have over the past year been rolling our new Service Management System providing live information to all members of the Customer Support Division. Each of our controllers, support personnel, managers and directors has access to: 
