KIP’s customer base covers the whole range of users from major blue chip companies through Local Authorites, legal, AEC, manufacturing, aerospace and of course the copyshop and FM sectors. We understand the requirements and the occasional frustration that can occur, our dedicated team of support personnel have one aim – to ensure that you the customer are up and running for the maximum amount of time and are kept informed at every stage of the process.

	All engineers trained and supported by us the manufacturer
	Dedicated to wide format printing
	Each one a specialist
	All hardware engineers are software trained
	Geographic specific car stock

Through KIP’s new comprehensive Service Management System, you can be assured that all calls are promptly and efficiently handled, all relevant information is logged and that you, the customer, are kept fully informed of progress.

Our internal procedures also provide a wide range of performance statistics on the support we are providing; the package provides regular performance reviews, giving us the opportunity to evaluate the quality of support we are providing for you and together look at ways in which we can further serve your needs.

When it comes to maintenance KIP takes the view that prevention is better than cure; all our machines are covered by structured Preventative Maintenance programmes designed to ensure long-term reliability, efficient operation and optimal performance. The package enables us to let you know in advance when a Preventative Maintenance visit is due on a machine so an appointment can be arranged at a time that suits you.