KIP’s new Service Management System ensures that calls are logged and tracked through to completion. A unique job number identifies each job and allows all details to be immediately ready to all support personnel. Jobs are automatically escalated via email depending on contracted response time. All relevant information is logged against that call including conversations, problem files, system settings and any error codes. The system provides performance data which from 2004 will be used at regular performance reviews with each customer. During 2004 our web gateway will make more information available to our customers via the KIP UK website
Unique job number
Full information recording
Automatic escalation
Full job history available to all
Full statistical analysis available
The aim of the Technical Support Group is to leverage the maximum productivity from your KIP investment. They will work in partnership with you to identify bottlenecks or outdated practices and suggest solutions to improve your work flow.
KIP’s new Service Management System ensures that calls are logged and tracked through to completion. A unique job number identifies each job and allows all details to be immediately ready to all support personnel. Jobs are automatically escalated via email depending on contracted response time. All relevant information is logged against that call including conversations, problem files, system settings and any error codes. The system provides performance data which from 2004 will be used at regular performance reviews with each customer. During 2004 our web gateway will make more information available to our customers via the KIP UK website
